At Rare Jane, we prioritize quality and customer satisfaction. Please carefully review our policy below to ensure a seamless shopping experience:
Returns Policy
• Returns can be initiated within 48 hours of purchase.
• Products must be in their original condition, with the tags still attached and packaging intact.
• We cannot accept returns for items that show signs of wear, damage, or missing tags.
• To initiate a return, please contact us within the 48-hour window.
Refunds Policy
• Refunds will only be issued if the product received is deemed defective or incorrect upon delivery (e.g., wrong size, wrong item, or manufacturing defect).
• Customers must notify us of such issues within 48 hours of receiving the product, accompanied by clear photos as proof.
• If approved, refunds will be processed within 7 business days of receiving the returned product.
• Refunds will be issued via the original payment method.
Non-Refundable/Non-Returnable Items
• Products damaged due to mishandling, improper care, or external factors are not eligible for returns or refunds.
• Intimate wear, such as underwear or lingerie, cannot be returned or refunded due to hygiene concerns.
Shipping Costs
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
For any inquiries or concerns, please contact our customer service team at info@rarejane.com